Question 1

How quickly can you fix my noisy operation?

Accepted Answer

We understand how frustrating a noisy garage door can be. In most cases, we can diagnose and fix noisy operation issues during a single service visit, typically lasting 1-2 hours. Common causes include worn rollers, lack of lubrication, loose hardware, or worn springs. Our technicians carry a full inventory of parts, so we're usually able to complete repairs the same day. For emergency situations, we offer 30-minute response times. After the repair, your door should operate smoothly and quietly, and we back all our work with a 10-year warranty for your peace of mind.

Question 2

What causes noisy operation in garage doors?

Accepted Answer

Noisy garage door operation can stem from several common issues. The most frequent causes include: worn or damaged rollers (metal rollers are especially noisy compared to nylon), lack of proper lubrication on moving parts like hinges, springs, and bearings, loose hardware including nuts, bolts, and brackets that vibrate during operation, worn-out springs that struggle to lift the door smoothly, misaligned tracks causing the door to scrape or bind, and an aging opener with worn gears. Our certified technicians will perform a complete inspection to identify the exact source of the noise and recommend the most cost-effective solution, whether it's simple lubrication, part replacement, or a tune-up.

Question 3

Do you offer financing for new traditional door installations?

Accepted Answer

Yes, we offer flexible financing options to help make your new traditional door installation affordable. We understand that a quality garage door is a significant investment in your home's value, security, and curb appeal. Our financing programs include: 0% APR financing for qualified buyers on terms up to 18 months, low monthly payment plans that fit most budgets, quick and easy application process with approval in minutes, and no prepayment penalties. We partner with trusted lending institutions to provide competitive rates. During your free consultation, our team will discuss all available options and help you find a payment plan that works for your situation. We also offer seasonal promotions—right now, you can save 11% on all traditional door services!

Question 4

What is your response time for emergency repairs?

Accepted Answer

We pride ourselves on our prompt emergency service with an average 30-minute response time in the Preston area and surrounding communities. Our emergency service operates 24/7, 365 days a year, because we know garage door problems don't wait for convenient hours. Whether you're locked out of your garage, your door is stuck open leaving your home vulnerable, or you've experienced a spring break, our technicians are ready to help. Emergency calls are prioritized and dispatched immediately. We keep our service vehicles fully stocked with common parts to ensure most emergency repairs can be completed in a single visit.

Question 5

What warranty do you offer on your work?

Accepted Answer

We stand behind our work with a comprehensive 10-year warranty on all services and installations. This warranty covers both parts and labor, giving you complete peace of mind. For new door installations, the warranty includes the door panels, hardware, springs, and all mechanical components. For repairs, we warranty all replaced parts and our workmanship. We use only premium, manufacturer-approved parts from trusted brands. If you experience any issues covered under warranty, simply give us a call and we'll promptly address it at no additional cost. Our warranty is transferable if you sell your home, adding value to your property.

Question 6

How often should I have my garage door serviced?

Accepted Answer

We recommend having your garage door professionally serviced at least once a year to ensure safe, reliable operation and extend the life of your door. During a maintenance visit, our technicians will: lubricate all moving parts, inspect and tighten hardware, test safety features including auto-reverse mechanisms, check spring tension and balance, inspect cables and rollers for wear, align and clean tracks, and test opener settings and force adjustments. Regular maintenance can prevent costly emergency repairs, extend your door's lifespan by years, and ensure your family's safety. Many customers opt for our annual maintenance plan, which includes priority scheduling and discounts on any needed repairs.

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